Horrible! We ordered our wedding cake here and the whole experience was just awful. Gave them a picture to base the cake on months in advance. They called the week before the wedding asking to send it again as they lost it. Day of the wedding the cake was delivered damaged. So much so that the bottom two layers had to be replaced with Styrofoam and the originals were almost impossible to cut. During our ceremonial cutting of the cake we noticed it was the wrong freaking flavors, imagine those pictures! Our anniversary cake was also damaged to the point that we had to literally throw it in the trash along with the majority of the served cake (wasn't eaten because it was the wrong flavor). Called Ashlee's and was told it was our fault that the flavors were wrong and that they wouldn't refund anything because we threw it away instead of returning it (which was never made clear to us). They are very rude, unprofessional and obviously not very competent. Thank you Ashlee's for ruining one of the most important parts of my wedding reception and charging me a buttloaf of money for it. Please use a different bakery as this one is SO NOT WORTH YOUR TIME OR MONEY!
All USA
Horrible! We ordered our wedding cake here and the whole experience was just awful. Gave them a picture to base the cake on months in advance. They called the week before the wedding asking to send it again as they lost it. Day of the wedding the cake was delivered damaged. So much so that the bottom two layers had to be replaced with Styrofoam and the originals were almost impossible to cut. During our ceremonial cutting of the cake we noticed it was the wrong freaking flavors, imagine those pictures! Our anniversary cake was also damaged to the point that we had to literally throw it in the trash along with the majority of the served cake (wasn't eaten because it was the wrong flavor). Called Ashlee's and was told it was our fault that the flavors were wrong and that they wouldn't refund anything because we threw it away instead of returning it (which was never made clear to us). They are very rude, unprofessional and obviously not very competent. Thank you Ashlee's for ruining one of the most important parts of my wedding reception and charging me a buttloaf of money for it. Please use a different bakery as this one is SO NOT WORTH YOUR TIME OR MONEY!