Hallmark Rentals & Management, Inc.

Helpful at first, but it turned into a hassle. Originally told we could have 4 in a house and then told we could only have 3 because the supervisor was not up to date with the new laws. Then after weeks of trying to get our applications approved, they approved another groups application within twenty four hours of them turning it in and leased it to them without telling us we had competition. The supervisor required much less of them if they signed right away, and we were never given that option. They then tried to up-sell us on a house we had told them we could not afford multiple times before. It really seemed like they were more concerned with money than they were with communicating with their customers or helping us out. They took advantage of our ignorance in the industry and tried to place the blame on us.

Hallmark Rentals is hands down the worst property management I've had the misfortune to deal with in Bloomington. They have entered my house without my permission for non-emergency maintenance at least half a dozen times. Every time I ask them to notify me, they say they will, and then I find out someone entered my home after the fact. They charged me $50 to print out my lease, which they are legally required to give me for free. They tried to charge me $130 to re-sign my lease for a second year. Only after I argued with them for a half hour did they drop it to $30. Upon moving in to the apartment, as I documented all the damage (so I wouldn't be charged on move out), I was told verbatim by one of the staff members "If you complain about one more thing, I will charge you for every dent, scratch, and scuff in the entire house!" Super legal, right?

DO NOT RENT FROM HALLMARK!!! I lived in an apartment for 2 years and then had a subletter for a year. They make you wait 45 days after the lease is up (even though I signed all the sublet paperwork to turn the lease over a year before) to get your deposit back. They charged me a small cleaning fee and then late fees and a rent charge that suspiciously ended up equaling my entire deposit of $915, even though rent was paid no later than the first of every month for the entire 3 years I was responsible for leasing. When I asked for an explanation about the late fees they told me they would get back to me in 2 weeks to a month... so thanks for taking my deposit for actually no reason!!!! They were also usually rude whenever I had any issues with my apartment, like when I kept calling them about a leak that took a few months to fix.