We were really frustrated with the bad communication from Color Theory. It took 2.5 days to hear from them to schedule the job after paying the deposit, even after we called them and left two voicemails during business hours. We had two rooms painted with them by two different painters. The first painter was over an hour late. The room had paint stripped from the trim and got paint on the ceiling and floor. We also had to ask the painter to fill the nail holes in the wall after we saw they hadn't done that after the first coat. We emailed Torlando that evening, Friday, to let him know about the issues with that room and he literally never responded to us. He just asked the painter that finished the other room on Monday to take care of it. She was super sweet and took care of the paint on the floor and the stripped trim spots. We still have paint on our ceiling. The other room had a few stray drips of paint, one on our new curtains, which was a bummer, but overall the paint job looked nice. We were expecting a company with amazing customer service that expertly prepared walls for painting and took amazing care to cover belongings and not make a mess - like their site says - and that's not at all what we got. We could have saved a lot of money and hired someone cheaper for the service we got.
All USA
We were really frustrated with the bad communication from Color Theory. It took 2.5 days to hear from them to schedule the job after paying the deposit, even after we called them and left two voicemails during business hours. We had two rooms painted with them by two different painters. The first painter was over an hour late. The room had paint stripped from the trim and got paint on the ceiling and floor. We also had to ask the painter to fill the nail holes in the wall after we saw they hadn't done that after the first coat. We emailed Torlando that evening, Friday, to let him know about the issues with that room and he literally never responded to us. He just asked the painter that finished the other room on Monday to take care of it. She was super sweet and took care of the paint on the floor and the stripped trim spots. We still have paint on our ceiling. The other room had a few stray drips of paint, one on our new curtains, which was a bummer, but overall the paint job looked nice. We were expecting a company with amazing customer service that expertly prepared walls for painting and took amazing care to cover belongings and not make a mess - like their site says - and that's not at all what we got. We could have saved a lot of money and hired someone cheaper for the service we got.