Firestone Complete Auto Care

My car is currently in service so this isn't a testament to the results, but I give this location 5 stars for customer service. Heather took my call regarding a nail embedded in my tire wall and told me they could see me right away. When I came in shortly after, Elizabeth confidently walked me through and thoroughly explained everything about my car, how it wears the tires, the importance of maintaining tire balance with an AWD SUV, etc. She even walked me through pricing different types of tires and never once made me feel like I was being swindled. Thank you both so much for your service. I hope you know you're appreciated.

I would have given them 4 star before but my experience with the neq management is nowhere as good as previous management. No proper service procedure. Got to my vehicle 40 minutes later even after i had made an appointment. No coffee for the customers. Ridicules. All about money this place. Over rated and over charged for very less of everything.