Furniture Discounters

Billy Isaac was a great sales man. My reason for giving a 1 star is because it's been about 3 weeks and I still don't have my bedroom set or dining room table. I haven't received a call back about what the hold up is or anything. My husband wants us to get our money back but reading these reviews I don't think it's going to be that simple. *it took 1 1/2 month to get my bedroom set and a month for my dining room table...something about they lost my ticket!!! Good thing I had a my receipt..won't ecer buy from here again!

Never buy anything from here! This is the second time I've purchased a bed from this company. The first time I purchased from this company was an excellent experience. I bought a queen size mattress, box spring, and head board. They had excellent customer service and I was so pleased that I even came back to purchase some bunk beds for my children. I will NEVER buy from here again. The crazy thing is someone just said something to day about never buying furniture from anywhere on Lafayette Road. Anyways, Cody was my salesman. He looked kind of sleepy but I didn't really care because I'm buying a bed how awake do you have to be to sell a bed? So, I came in to get a quote, then came back a week later to purchase. It turned out that my purchase price would be less than what I was quoted! I specified when I got the quote and when I came in to purchase that I would like the price to include delivery AND SET UP. As he is filling out the Purchase order he skips the section about the assembly charge, but I'm not paying any attention because I am trying to keep my 3 year old calm because it is nap time and he was getting agitated. So, delivery day comes. I'm at work. Someone is in my home to receive the delivery people and they let me know that they have not assembled anything. So now I am mad because there is nothing that I can do from work. After work, I call the store and I speak with the most unprofessional manager in customer service that I have ever spoken to. He wasn't apologetic for his salesman's mistake, nor did he try to remedy the situation. He wanted me to pay an additional $50 because his salesman was too tired to ring me up correctly. They don't offer refunds, they aren't professional, and after they get your money they don't care about the customer. I have worked in customer service for 10 years and I still don't understand how a MANAGER can condone the mistakes of his subordinate. I just want my money back at this point and I will be seeking legal advice on this matter. DON'T BUY HERE! I should have just bought a bed from IKEA, but the customer service experience the first time around brought me back. && They scratched my door when they delivered!!!