Their website says delivery takes about 50 minutes. After an hour and 20 minutes passed I decided to give them a call to see what the hold up was on my order. I get ahold of someone over the phone that immediately starts having a side conversation with another employee. After about 5 minutes of back and forth I am told that they just received my order and it would be on my way in about 10 minutes or so (How if I received a confirmation that my order was received by them an hour and 20 minutes ago?). Also, keep in mind that I’m currently staying at the Sheraton which is LESS THAN HALF A MILE AWAY. I couldn’t imagine how much longer I would have waited if I were miles away from their restaurant. The service sucks! The other downfall is that they charge you an automatic delivery fee regardless on if they deliver your order on time. Come on son! The pizza ended up coming TWO HOURS after I ordered it. And to make matters worse the pizza ended up being cold. How does that happen!? If you are going to order from this place just go in or don’t even bother. Take this from a guy that rarely writes reviews and only does if the restaurant is truly amazing or utterly ridiculous... and this one is number two.
Their website says delivery takes about 50 minutes. After an hour and 20 minutes passed I decided to give them a call to see what the hold up was on my order. I get ahold of someone over the phone that immediately starts having a side conversation with another employee. After about 5 minutes of back and forth I am told that they just received my order and it would be on my way in about 10 minutes or so (How if I received a confirmation that my order was received by them an hour and 20 minutes ago?). Also, keep in mind that I’m currently staying at the Sheraton which is LESS THAN HALF A MILE AWAY. I couldn’t imagine how much longer I would have waited if I were miles away from their restaurant. The service sucks! The other downfall is that they charge you an automatic delivery fee regardless on if they deliver your order on time. Come on son! The pizza ended up coming TWO HOURS after I ordered it. And to make matters worse the pizza ended up being cold. How does that happen!? If you are going to order from this place just go in or don’t even bother. Take this from a guy that rarely writes reviews and only does if the restaurant is truly amazing or utterly ridiculous... and this one is number two.