We have been Jared customers since 2010 when we bought our wedding rings at the Aurora, IL. We were told at that time, that my ring should always have the GSI # verified. We moved to Michigan and started going to the Mishawaka, IN store. In five years, I can count the number of times on one hand that the store representative has read back or even acknowledged the GSI number. I have had MULTIPLE conversations with the staff, managers, district managers. When I say multiple, I mean EVERY few months when I go in, I have the same conversation. A few weeks ago. I called and spoke to Sandy (store manager) and told her my issue. She knew who I was and knew my issue. I explained to her I was ready to drive the 6 hour round trip to my original store. Sandy assured me that I would not have another issue. I went in yesterday to have my rings (2) sized. Sandy took good care of me and I told her I’d be back today to pick them up. As I walked in, Sandy was leaving for the day. She assured me that everything was taken care of and bid me a good evening. I went in and was not even acknowledged for more than 5 minutes. Finally, Jen (a sales associate) took my papers and found my rings. She stapled the copies together and asked me to sign. I said no, that she was forgetting something. She looked down and asked if there was another piece I was missing. No. Took two more prompts then me telling her that I need her to read the GSI number. Then I told her the entire story, explaining that she is holding an expensive ring that means a lot to me and anything could have happened in the time that my ring was away from me. She did as I requested but seemed unphased by my comments.
I take great care of it and make sure that it is inspected regularly. Moving forward, I will not be returning to the Mishawaka Jared store. I will drive the 6 hours round trip to the Aurora store where I know the sales people will treat my ring and me with respect.
All USA
We have been Jared customers since 2010 when we bought our wedding rings at the Aurora, IL. We were told at that time, that my ring should always have the GSI # verified. We moved to Michigan and started going to the Mishawaka, IN store. In five years, I can count the number of times on one hand that the store representative has read back or even acknowledged the GSI number. I have had MULTIPLE conversations with the staff, managers, district managers. When I say multiple, I mean EVERY few months when I go in, I have the same conversation. A few weeks ago. I called and spoke to Sandy (store manager) and told her my issue. She knew who I was and knew my issue. I explained to her I was ready to drive the 6 hour round trip to my original store. Sandy assured me that I would not have another issue. I went in yesterday to have my rings (2) sized. Sandy took good care of me and I told her I’d be back today to pick them up. As I walked in, Sandy was leaving for the day. She assured me that everything was taken care of and bid me a good evening. I went in and was not even acknowledged for more than 5 minutes. Finally, Jen (a sales associate) took my papers and found my rings. She stapled the copies together and asked me to sign. I said no, that she was forgetting something. She looked down and asked if there was another piece I was missing. No. Took two more prompts then me telling her that I need her to read the GSI number. Then I told her the entire story, explaining that she is holding an expensive ring that means a lot to me and anything could have happened in the time that my ring was away from me. She did as I requested but seemed unphased by my comments. I take great care of it and make sure that it is inspected regularly. Moving forward, I will not be returning to the Mishawaka Jared store. I will drive the 6 hours round trip to the Aurora store where I know the sales people will treat my ring and me with respect.