J.B. Robinson Jewelers

I got all my jewelry from jbr & love each one of them.Never had any problems with my jewelry. Life time warranty.....thts wht I'm talking about......

Good at selling items horrible at customer service. Purchased a ring for daughters birthday and it needed to be sized. Salesperson told me to make it more convenient for us ring could be forwarded to our local store. The int was back from sizing on the 20th, called a week later and they said it was not sent for no reason at all, I asked them to please send it. Three days later I called again, ring has still not been sent. I was told they did not do it over weekend , no reason given, and with Memorial Day yesterday it will not go out till tomorrow. Horrible Customer service, no care or apology from the store, and smug rude comments from a worker named crystal. Please save time and angst and use one of the many other places in the mall. If they can't get a small purchase correct no way we will ever use them for larger things. Horrible.