Tom Retherford - State Farm Insurance Agent

My dad was with State Farm. Naturally, when I graduated from college in 1987, I went with State Farm for car, renters and homeowners insurance. I had good driving and good grade discounts all my life. In the last few years I have had two teenage drivers on my account. One was in an accident (rear ended a vehicle) . One got a ticket. I was rear ended and hit debris on the interstate and had claims. State Farm dropped my policy. I received a letter in the mail stating this and essentially gave me two weeks to find a new auto insurer. What bothered me was it was by mail, not certified or registered. I have elected to receive electronic statements from State Farm. None were sent, just a letter. My wife caught it. I called the State Farm Rep to talk to him. His secretary said he would call me. He never did. The proper notification would be to call your customer and explain why he was being dropped and apologize. I'm a military veteran and ex law enforcement officer (now I'm an MD). I stuck with this agent because he's ex law enforcement (Marion County Sheriffs dept canine handler). He moved his office to Avon, IN. I stuck with him. I moved to Fort Wayne, stuck with him. Let me clear, his office personnel are excellent. But, because he never had direct relations with his clients I cannot endorse his agency, or State Farm. He's a coward that won't stick by his clients. The good news is that I'm a veteran. So I decided to try USAA. Wow! I thought my initial 30 years investment of paying State Farm premiums without claims would pay me back when I used them. No dropped. But, USAA has given be a cheaper auto insurance than than State Farm ever has. I'm switching my homeowners insurance over too. Don't use this agent. He has no interpersonal relation skills. He will not call you or talk to you. He's irresponsible.