First Internet Bank

From the very beginning I had nothing but problems with First Internet Bank. When I decided to build my new home in November of 2015, I did extensive research on potential financial institutions. In the end I selected First Internet Bank based upon this research and the recommendation of my builder. I provided all of the requested documentation and did everything I was asked in order to pre-qualify and eventually obtained a mortgage. The staff had a number of delays and excuses then several months after taking possession of my home requested a final appraisal of my home which was highly irregular and something the bank should have done a long time ago. Several months later I received notice that I need to sign and provide a occupancy statement when the bank knew very well I resided in my home. I contacted the manager of the residential mortgage group who had no explanation as to why now after taking possession of my home in January 2017 eight months later I need to sign a statement indicating I resided in the home. Are you kidding me what type of financial institution does this? Not professional in the slightest. Today I received notice from First Internet via email from a member of its marketing team, indicating a Notice of Transfer indicating my mortgage has been sold to CMC Funding an organization I have never even heard of. A group that in itself has a multitude of complaints and seems to be very questionable to say the least. I can't believe First Internet Bank operates in this manner. To further insult me earlier this week the bank closed my online mortgage account reversed payments that were made this month and have yet to apply those payments to my mortgage balance. Questionable activity I believe since I was not notified of the payment reversal and its not reflected in my balanced as having been paid. I have proof of all payments processed by my financial institution. I am very dissatisfied and will be sure to let my builder and anyone I know not to consider First Internet for anything at all. What a horrible experience! Update: So in addition to all of the issues with First Internet Bank the form letter regarding the transfer of the servicing of my loan had the incorrect principal and interest payment amount, did not list the property tax or insurance escrow amounts. When I brought this evidence to the attention of the bank they acknowledged the information was incorrect on the document I received via email and blamed the problem on a computer glitch. At this point I have no idea if the correct information was sent to the new servicing organization since they have yet to contact me as well. So furious with the bank and there lack of customer service, attention to detail and failure to meet high customer service and integrity. It's a wonder they are still in business with this type of poor customer service. Update 9/20/2017: I'm still battling with First Internet Bank and CMC Funding (AKA LoanCare, LLC) to locate a missing payment I made to First Internet Bank. At this point, they are going back and forth with each other to determine where the lost payment is.