The Keyless Shop at Sears

Bought a fob for our 2015 Santa Fe. Got it programmed and the fob works great, for price. The key blade didn't work, they said they'd order another and cut it for us. I couldn't get them to call me back. Each time I called to ask if it was in, they were very polite and took my name and number and never called me. My call log shows I've called them 19 times, and they've called me zero times. If you can't get it, you can't. If I need to pay more, fine.