JCPenney

When's here this afternoon with my husband to get some clothes. We tend to shop here for him in their Big and Tall Department because it's cheaper than going to the Big and Tall store. We found everything we needed, he tried it all on then came the fun part --waiting in line. We waited for about 15-20 minutes and a good deal of the reason we waited is because there were people in front of us that were returning lots of merchandise. What happened to returning at the customer service counter or maybe they don't even have a customer service counter anymore? There were two people at the kiosk trying to help what ended up to be about 10 people in line. Attention management-- this is why people shop online!! We had $330 worth of clothing by the time we were done ringing up the sale! What really upset us is before he took care of us the customer service associate answered a phone call then he left the kiosk area, went and checked on an item, got the item, brought it back to the kiosk, wrote down the person's name and number and then proceeded to walk it halfway across the store and put it in an area for hold clothing. I worked at JCPenney 30 years ago and I was always taught that the customer with their money waiting in line was more important than the person that was on the telephone checking a size or price. You should train your employees to take the number and name of the person and call them back when there are not paying customers waiting in line. This was a very bad experience not sure we'll be back we will probably shop online and return what we don't need.