My tour was scheduled (weeks ago) for August 19 at noon. At 530pm August 18 I get an email saying that the tour has been cancelled. No explanation. Nothing. I call and it is stated that the bus is broken down and irreparable by August 19 but my money will be refunded. I totally understand mechanical issues and this being something that cannot be helped. However, I am highly frustrated that all I received was an email. It would have been much more considerate to call each booking and give them a heads up since it is less than 24 hours notice that the tour had been cancelled. I'm lucky I even checked my email being a Friday night. It all boils down to principle. This situation, to me, was not handled appropriately.
All USA
My tour was scheduled (weeks ago) for August 19 at noon. At 530pm August 18 I get an email saying that the tour has been cancelled. No explanation. Nothing. I call and it is stated that the bus is broken down and irreparable by August 19 but my money will be refunded. I totally understand mechanical issues and this being something that cannot be helped. However, I am highly frustrated that all I received was an email. It would have been much more considerate to call each booking and give them a heads up since it is less than 24 hours notice that the tour had been cancelled. I'm lucky I even checked my email being a Friday night. It all boils down to principle. This situation, to me, was not handled appropriately.